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Managing Conflict

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This course is aimed at all staff. This conflict management course raises participants understanding of the background to conflict and the contribution they can make to managing conflict effectively. This course provides candidates with the skills and knowledge to deal with workplace violence, how to reduce risks, how to respond to difficult situations and what should be done after an incident has occurred.

Learning Outcomes

  • What is conflict management
  • Recognising aggressive behaviour
  • Workplace violence and bullying
  • Escalation and triggers
  • Verbal and non-verbal communication
  • Stages of conflict management and personal safety
  • Minimising conflict and taking a positive approach
  • Responding to aggressive and threatening behaviour

Duration

Half Day

 

Refresher Requirements

Refreshed in accordance with your company guidelines, local and national authoritative guidelines and any regulatory requirements – TO ORDER, CLICK ‘BOOK IT’ BELOW AND LOG IN TO YOUR ACCOUNT AND ADD THE COURSE TO YOUR BASKET, IF YOU DONT HAVE AN ACCOUNT CHOOSE YOUR USER STYLE AND CREATE AN ACCOUNT TO PLACE YOUR ORDER

Pricing

Prices are shown per person, and change depending on the number of people you book onto a course.

1-4 Person:

£5.99 per person

For group’s contact us.

Certificates:  FREE

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254 Reviews
ILS went really well thank you. Just to give some feedback, Martin the course trainer was brilliant. I have been on ILS courses before and have found the trainers to be a little full on and not really understand care giving and emergencies outside of acute NHS Hospital trusts. Martin understood the skills (and resources available) of nursing staff working in primary care in independent sectors and the situations that they may face.
Interactive relax informer time
Martin was so nice and lovely he was the best